If you’re not happy, please let us know. We’ll handle your issue on a case-by-case basis to make it right. For returns and exchanges, please contact [email protected] to confirm the return address. (Pre-order items can’t be returned except for product quality issues.)
To expedite your request, please include the following when you contact us：
- your order number
- a brief description of the problem
- a photo illustrating the issue
- your preference for a replacement or a refund
- Please allow 2-4 business days for the processing of the returns/exchanges. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
- Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
- We do not accept returned items that were sent back by you directly without checking with us first.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
- Refunds will in most cases be issued to the same credit card or Paypal account used for the original purchase. Please allow up to 15 business days for the credit to appear on your credit card statement (Paypal refunds will be transferred immediately).
- Shopping points will not be refunded for free orders or giveaways.
Note: The original shipping fee and insurance are non-refundable.
If your return is a result of an Alphamarts.com error or defective product, we will refund the full cost of the merchandise and original shipping charges.
If you return an item that was opened or shows signs of wear, we will issue a partial refund minus the original shipping charges and return shipping fees.
If you’d like to exchange an item for a different color, different size, or different product altogether, we are happy to help you with that! The process is similar to a return, and all the same policies listed in our Return Policy apply. There are two ways to exchange an item, depending upon your preference.
Before the return: To receive the new item sooner, you can go ahead and place an order for the new item before you return the old item. We will original payment method once we receive the return.
Return shipping costs still apply for all exchanges and will automatically be deducted from the refund amount.